Official Telephone Number For Five Below: Contact Customer Service, Corporate Headquarters, And Local Stores (2026 Guide)

This guide provides the verified, direct contact channels for Five Below, Inc., the value retail chain headquartered in Philadelphia, Pennsylvania. Whether you need to resolve an online order issue, contact a local store manager, or reach out to the corporate headquarters regarding business-to-business relations, the verified contact details below will connect you to the correct department.

Direct Customer Support Phone Numbers for Five Below

The primary telephone number for Five Below customer support is 1-844-452-3569 (1-844-4-5BELOW). This toll-free customer service line connects you directly to their centralized customer relations department.

Customer Service Hours of Operation

The customer service phone lines operate under specific hours. Representatives are available during the following times:

• Monday through Friday: 9:00 AM to 6:00 PM Eastern Standard Time (EST)
• Saturday and Sunday: Closed (Digital support channels remain open for automated inquiries)

When calling this number, an Interactive Voice Response (IVR) automated system will direct your call. To expedite your inquiry, prepare your information beforehand:

1. For online order discrepancies, have your 9-digit order number ready.
2. For billing or charge disputes, have the date of the transaction and the last four digits of the payment method used.
3. For store-level complaints or compliments, note the specific store number or the city and street address of the location you visited.

Contacting Five Below Corporate Headquarters

For matters that fall outside standard customer service—such as real estate inquiries, vendor partnerships, media relations, or executive-level escalations—you must contact the corporate offices.

Five Below, Inc. is headquartered in Philadelphia, Pennsylvania. The corporate headquarters can be contacted via their main switchboard:

• Corporate Office Phone Number: 1-215-546-7909
• Corporate Headquarters Address: Five Below, Inc. 701 Market Street, Suite 200 Philadelphia, PA 19106

Corporate inquiries are routed through a reception desk. Callers must state the department or individual they wish to reach (e.g., Investor Relations, Human Resources, Real Estate Acquisition, or Merchandising).

How to Find and Call Your Local Five Below Store

Five Below operates over 1,600 stores across the United States. Store-level inventory, local operating hours, and localized employment opportunities are best handled by calling the specific store directly rather than calling the national toll-free hotline.

To find the direct phone number for any local Five Below retail store, follow this procedure:

1. Visit the official Five Below website and navigate to the Store Locator page.
2. Enter your zip code, city, or state in the search bar.
3. A map and list of nearby locations will display, showing the precise street address, current operating hours, and the direct, local telephone number for each retail store.
4. Click on the store details page to view holiday operating hours, specific driving directions, and localized services like in-store pickup availability.

Calling the local store directly allows you to speak with an on-duty store associate or manager who can physically verify on-shelf inventory for specific trending items or assist you with items left behind in the checkout lane.

Comparative Overview of Five Below Contact Methods

Different inquiries require different communication pathways. To help you choose the most efficient contact method, review this comparative breakdown of response times and optimal use cases:

Alternative Digital Support Channels

If you encounter long hold times on the toll-free telephone line—particularly during high-volume shopping seasons like back-to-school or the winter holidays—Five Below provides several digital customer service channels that often yield faster resolutions.

The Five Below Help Center and Live Chat

By visiting the official help portal, customers can access an extensive database of self-service articles covering order tracking, return policies, payment issues, and digital gift card management.

For real-time digital assistance, a live chat widget is accessible in the bottom right corner of the support screen. The chat interface utilizes an automated assistant to resolve basic tracking and policy questions immediately. If the bot cannot resolve your issue, you will be queued to connect with a live digital support agent during standard business hours.

Email and Ticket Submission

If you prefer written correspondence or need to attach files (such as screenshots of billing errors or photos of damaged items), you can submit an online customer support ticket. This generates a case number sent directly to your email, allowing you to track the progress of your inquiry. Responses are typically dispatched within one to two business days.

Resolution Guide: Handling Common Customer Inquiries

1. Processing Returns and Refunds

Before calling customer service regarding a refund, verify the return window. Five Below permits returns of unopened, unused merchandise at any of their retail locations for a full refund when accompanied by the original receipt.

• If you purchased an item online and received it damaged, calling 1-844-452-3569 with your order number will allow the support representative to initiate a replacement shipment or issue a refund directly to your original payment method.
• For products categorized under the "Five Beyond" tier (items priced over $5), the same return guidelines apply, but purchases made online must be processed through the centralized online support system if you cannot visit a physical store.

2. Checking Product Availability

Because Five Below inventory moves rapidly, customer service representatives on the national hotline do not have real-time access to local shelf inventory. To confirm if a specific item is in stock:

• Use the Five Below mobile app or website to view real-time stock levels at your preferred local store.
• If the website indicates low stock, call the local store's direct telephone number and ask an associate to physically verify the item's presence on the sales floor.

3. Gift Card Inquiries

To check the balance of a physical or electronic Five Below gift card, you do not necessarily need to call customer service. You can check your balance online by entering the card number and the security PIN on the official gift card page. If the card is damaged or the PIN is unreadable, call the primary customer service number for balance retrieval and card replacement assistance.

Frequently Asked Questions About Contacting Five Below

What is the toll-free customer service number for Five Below?

The official toll-free customer service number for Five Below is 1-844-452-3569. This number is staffed by customer support representatives Monday through Friday, from 9:00 AM to 6:00 PM EST.

This number handles inquiries regarding online orders, website technical difficulties, rewards program accounts, and general brand feedback.

How can I contact the Five Below corporate office in Philadelphia?

You can reach the Five Below corporate headquarters by calling their main switchboard at 1-215-546-7909 or by sending mail to 701 Market Street, Suite 200, Philadelphia, PA 19106.

The corporate office handles administrative, real estate, vendor, and executive escalations, rather than standard retail store or online order complaints.

Can I call a Five Below store to check product inventory?

Yes, calling your local store directly is the most reliable way to verify inventory for specific items. Use the Store Locator on the official website to find the direct local telephone number for the store nearest you.

Store associates can check the shelves and holding areas for high-demand items, whereas national hotline representatives do not have store-specific shelf visibility.

How do I contact Five Below regarding an online order refund?

You can resolve online refund issues by calling the customer support hotline at 1-844-452-3569 or by submitting a digital support ticket through the help center at support.fivebelow.com.

Make sure to have your 9-digit order number, billing address, and account email address ready before making contact.

Is there a 24/7 phone support option for Five Below customers?

No, Five Below does not offer 24/7 telephone support. Phone lines are open Monday through Friday from 9:00 AM to 6:00 PM EST, while automated digital self-service tools are available on their website at all times.

For inquiries outside of regular phone hours, customers can use the automated chatbot or submit a web ticket for a response on the next business day.

Customer Support Preparation Checklist

To resolve your support issue on your first call, ensure you have gathered the necessary documentation before dialing:

• For Order Inquiries: 9-digit order number, billing zip code, and confirmation email.
• For Store Inquiries: Store location address, date of visit, and name of the manager on duty (if known).
• For Product Quality Inquiries: Item name, SKU/UPC barcode number (located on the product packaging), and clear photos of any defects if submitting digitally.
• For Gift Card Inquiries: 16-digit card number and the scratch-off PIN.

By utilizing the correct telephone number or digital channel outlined above, you can minimize hold times and ensure your inquiry is handled by the appropriate department.